Frequently Asked Questions

General Questions

Can I book an intake session?

You can book a free 15-minute consultation to determine if our service is right for you.

Payments are made through the Jane App, our online booking system.

We do bill directly for clients with ICBC claims, WCB, CVAP, and we also do the direct billing through Telus e-claims. If we cannot claim the fees directly with your insurance provider, we will provide you with a receipt after each session, which then can be submitted by you to your insurance provider for reimbursement. Please contact your insurance provider to make sure our services are covered.

Our service is offered both in-person and online. Online sessions are provided through secure platforms for video counselling. Telephone counselling sessions are offered upon the client’s request.

With decades of experience in trauma recovery, our practice provides compassionate, evidence-based support tailored to your needs. Our Ph.D. and Master’s level registered clinical counsellors are trained in EMDR, IFS, DBT, and many other different approaches, and we specialize in helping individuals, couples, and families heal from trauma, manage stress, repair relationships and build resilience. Rooted in a history of supporting refugees, survivors of trauma, and troubled children and youth, we offer a safe, non-judgmental space to foster trust, empowerment, and long-lasting change.

For online sessions, we prioritize your privacy and security. We use trusted and secure platforms, including the Jane platform, which is HIPAA-compliant and designed to provide a safe environment for therapy. In addition to Jane, we ensure all our virtual meetings are conducted with end-to-end encryption to protect your confidentiality. Your comfort and security during online sessions are our top priorities.

Counselling services are often covered by insurance, but the specifics depend on your plan. Many health insurance plans offer coverage for therapy, especially if the counsellor is registered and in-network with your provider. It’s important to check with your insurance company to confirm if registered clinical counselling is included, the number of sessions covered, and whether your counsellor is an eligible provider.

No, you don’t have to decide between in-person and online counselling permanently. Many people choose to mix both options based on their needs and preferences. If you start with one format and find that the other might be more convenient or comfortable for you, we can adjust accordingly. Whether you prefer the flexibility of online sessions or the personal connection of in-person therapy, the choice is flexible and can evolve as you progress in therapy. Your comfort and ability to engage are the most important factors in deciding which format works best for you.

$160-$180 for individual counselling, $200 for couples, and $350 for family counselling.

The price for the telephone, online, and in-person counselling is the same: $160-$180 for individual counselling, $200 for couples, and $350 for family counselling.

FAQs about mental health & counselling

A typical counselling session is a safe, confidential, and supportive space tailored to your unique needs. It begins with discussing your current concerns, goals, or challenges. The therapist may ask guiding questions to help explore your thoughts, feelings, and behaviours, while using evidence-based techniques such as IFS, EMDR, CBT, DBT, or mindfulness to address your concerns. Sessions are collaborative, empowering you to share at your own pace and providing tools or strategies for personal growth and healing. Each session concludes with a plan or insights to help you progress between appointments, ensuring a meaningful and focused experience.

In a counselling session, we create a safe and confidential space for you to explore your thoughts, feelings, and challenges. The session typically begins with a conversation about your current concerns, goals, and what you hope to achieve through therapy. Together, we will work to understand the root causes of your struggles, whether they relate to trauma, stress, relationships, or other aspects of your life.

Depending on the approach we are using, such as EMDR, IFS, or other therapeutic techniques, the session may involve exploring your past experiences, identifying patterns in your behaviour, and learning new coping strategies to help you move forward. Throughout the process, we focus on building trust, self-awareness, and resilience, allowing you to better manage life’s challenges and work towards healing and growth.

The sessions are personalized to your needs and may include tools and exercises to help you develop a deeper understanding of yourself and your relationships. You can expect to feel supported, heard, and empowered as you take steps towards a healthier, more fulfilling life.

Preparing for your first counselling session can help you feel more comfortable and get the most out of the experience. Here are a few steps to help you prepare:

  1. Reflect on your goals: Think about what brought you to therapy and what you hope to achieve. Are there specific issues or challenges you’d like to work through? Having a general idea of your goals will help guide the session.
  2. Be open and honest: Counselling is a space where you can speak freely without judgment. The more open and honest you are about your thoughts, feelings, and experiences, the more effective the therapy will be.
  3. Gather relevant information: If there are any details or documents that might be helpful (e.g., medical history, past trauma, or any therapy you’ve had before), it can be helpful to bring them or be ready to share that information.
  4. Think about your concerns: If you have any fears or concerns about counselling or the process, it’s helpful to discuss them early on. We will work together to address any discomfort or questions you may have.
  5. Set expectations: The first session is often about getting to know each other and understanding how we will work together. Be open to the idea that therapy is a process, and it may take time to see results.
  6. Prepare for a safe space: Know that you are in a confidential, non-judgmental space, and that your therapist is there to support you in a way that feels comfortable and healing for you.


By coming prepared, you can set a positive tone for the counselling experience and take the first steps toward growth and healing.

Online counselling can be a great option if you’re looking for flexibility and convenience. It’s particularly beneficial if you:

  • Have a busy schedule or live in a remote area.
  • Prefer the comfort of being at home while seeking support.
  • Feel more at ease communicating through a screen rather than in person.


However, if you feel that you might benefit more from face-to-face interaction, or if you have concerns about technology affecting the quality of therapy, we can discuss alternative options. Your comfort and ability to engage in the process are the most important factors. We’ll work together to ensure the right fit for you.

Online counselling works similarly to in-person sessions, but through a secure video platform. Here’s how it typically works:

  1. Scheduling: You book your session through our online scheduling system.
  2. Platform: We use a secure, HIPAA-compliant platform (such as the Jane platform) for video sessions.
  3. Session: During the session, we talk about your concerns, goals, and progress, just like in a face-to-face session.
  4. Confidentiality: All sessions are private and encrypted to protect your personal information.
  5. Communication: You can speak with your counsellor in real-time, just as you would in person, from the comfort of your own space.


Online counselling offers flexibility and accessibility while ensuring a safe and confidential environment for support.

All individual and couples counselling sessions are typically 50 minutes long, unless you and your therapist decide that a longer session is needed, usually for processing more intense or traumatic material. Family sessions are 90 minutes long to allow for more time to address family dynamics and concerns.

In your first counselling session, you can expect an introduction where your therapist explains the process, confidentiality, and what to expect in future sessions. You’ll have the opportunity to share the reasons you’re seeking therapy, your goals, and any challenges you’re facing. The therapist will listen, ask questions to better understand your needs, and help build trust. They may explain the therapeutic approaches they use and how sessions will be tailored to you. Together, you’ll set initial goals for your therapy journey, all within a safe, non-judgmental, and confidential space. The first session is about getting to know each other and laying the foundation for your work together.

Setting goals in therapy is a collaborative process between you and your therapist. Here’s how to approach it:

  1. Identify Your Concerns: Start by discussing what you want to address in therapy. These could be specific issues like stress, trauma, relationship problems, or general emotional well-being.
  2. Define Clear, Achievable Goals: Work with your therapist to create clear and measurable goals. Instead of broad goals like “feel better,” break them down into more specific objectives, such as “manage anxiety symptoms” or “improve communication in my relationship.”
  3. Prioritize Your Goals: Focus on the most important issues first. You don’t need to tackle everything at once. Setting priorities helps make progress feel more manageable.
  4. Make Goals SMART: Ensure your goals are Specific, Measurable, Achievable, Relevant, and Time-bound (SMART). For example, “Reduce panic attacks from 4 times a week to once a week within three months.”
  5. Track Progress: Regularly review your progress with your therapist. This helps keep you on track and allows for adjustments if needed.
  6. Be Flexible: Therapy is a process, so be open to revising goals as your needs and understanding of yourself evolve throughout the journey.


By setting clear, realistic goals, you can make the most of your therapy sessions and work toward meaningful change.

Couples counselling can be very effective, especially when both partners are committed to the process and open to change. It provides a safe space to address issues, improve communication, and strengthen the relationship. Couples counselling can help resolve conflicts, heal from past hurts, and develop healthier ways of interacting with each other. It also allows couples to better understand each other’s needs, improve emotional intimacy, and set shared goals for the future.

The success of couples counselling depends on factors like willingness to engage, willingness to learn new tools, and the therapeutic approach used. While it may take time and effort, many couples find that therapy helps them build stronger, more fulfilling relationships.

You may benefit from counselling services if you’re experiencing any of the following:

  1. Persistent emotional distress: If you’re feeling overwhelmed, anxious, depressed, or stuck, and these feelings don’t seem to improve on their own.
  2. Relationship issues: If you’re struggling with communication, conflict, or emotional disconnection in your relationships, whether with a partner, family, or friends.
  3. Unresolved past trauma: If past events, such as abuse, loss, or other traumatic experiences, continue to affect your daily life or emotional well-being.
  4. Difficulty managing stress: If you’re finding it hard to cope with stress, work pressure, or life transitions, and this is impacting your health or relationships.
  5. Behavioural changes: If you’ve noticed changes in your behaviour, such as withdrawing from others, avoiding situations, or engaging in unhealthy habits (e.g., excessive drinking or overeating).
  6. Loss of motivation or purpose: If you’re feeling disconnected from your goals, your sense of self, or your purpose in life, and you’re unsure how to move forward.


If you find that your emotional or psychological struggles are affecting your quality of life, relationships, or ability to cope with daily challenges, counselling can provide support. A therapist can help you explore these issues, gain insight, and develop healthier ways of thinking and coping.

FAQs About Therapy

IFS therapy helps clients achieve deep emotional healing by fostering self-compassion, resolving inner conflicts, and promoting self-leadership. It reduces anxiety, depression, and PTSD symptoms by addressing the root causes rather than just managing behaviors. By understanding and harmonizing their inner parts, clients develop greater emotional balance, improved relationships, and lasting change. IFS empowers individuals to operate from a place of clarity and confidence, leading to increased self-awareness and resilience.

Intimacy from the Inside Out (IFIO) offers couples a powerful framework for deepening connection, improving communication, and resolving conflicts by integrating Internal Family Systems (IFS) principles. IFIO helps partners recognize and understand their protective patterns, fostering greater emotional safety and reducing reactivity in relationships. By increasing self-awareness and self-regulation, couples can shift from blame and defensiveness to curiosity and compassion, creating a space for genuine intimacy. This approach strengthens trust, enhances emotional resilience, and promotes lasting relationship growth by encouraging both partners to engage with each other from a place of openness, vulnerability, and self-leadership.

Hypnotherapy is a powerful therapeutic tool that helps address a range of emotional, psychological, and physical challenges. It promotes relaxation and taps into the subconscious mind to facilitate positive change. Benefits include reducing stress and anxiety, managing pain, overcoming phobias, and breaking unhealthy habits, such as smoking or overeating. Hypnotherapy can also improve sleep, boost self-confidence, and enhance focus and motivation. By addressing deep-seated beliefs and behaviours, hypnotherapy empowers individuals to achieve greater self-awareness, emotional balance, and overall well-being.

Cognitive Behavioural Therapy (CBT) is an evidence-based approach that helps individuals identify and change negative thought patterns and behaviours. Its benefits include reducing symptoms of anxiety and depression, improving stress management, and enhancing problem-solving skills. CBT is highly effective for overcoming phobias, managing chronic pain, and improving emotional regulation. By focusing on practical strategies and empowering clients to take an active role in their healing, CBT fosters lasting positive change and promotes mental well-being.

Dialectical Behavioural Therapy (DBT) is a highly effective, evidence-based approach designed to help individuals regulate emotions, build healthier relationships, and improve overall well-being. Its benefits include enhancing emotional resilience, reducing impulsive behaviours, and managing symptoms of conditions such as borderline personality disorder, anxiety, and depression. DBT teaches valuable skills like mindfulness, distress tolerance, emotional regulation, and interpersonal effectiveness. By integrating acceptance and change, DBT empowers individuals to navigate life’s challenges with greater balance, confidence, and self-control.

A typical marriage or couples counselling session involves open communication between both partners and the therapist. Here’s what to expect:

  1. Check-in: The session usually begins with a check-in where both partners share their feelings, concerns, and any progress made since the last session.
  2. Focus on Issues: The therapist will guide you in discussing specific issues or conflicts you want to address, creating a safe space for both partners to express themselves.
  3. Therapeutic Techniques: Depending on the needs of the couple, the therapist may introduce specific tools or strategies (e.g., communication techniques, conflict resolution skills, or emotional regulation) to improve understanding and strengthen the relationship.
  4. Goals: Together, you and your therapist will work on setting goals and action steps to improve the relationship.
  5. Closing: The session ends with a summary of what was discussed and any assignments or practices to work on before the next session.

Each session is tailored to your unique relationship dynamics, with the focus on improving communication, understanding, and connection.

The right therapy or service depends on your unique needs, goals, and the challenges you’re facing. Here are a few options to consider:

  1. Trauma Therapy (Attachment-Based therapy, EMDR, or IFS): If you’re dealing with past trauma, emotional wounds, or PTSD, Eye Movement Desensitization and Reprocessing (EMDR), attachment-based therapy, or Internal Family Systems (IFS) therapy can help you process and heal from these experiences.
  2. Stress and Anxiety Counselling: If you’re struggling with stress, anxiety, or overwhelm, approaches like Cognitive Behavioural Therapy (CBT), mindfulness techniques, or stress management strategies can be beneficial.
  3. Couples Counselling: If you’re experiencing relationship issues or communication challenges, couples therapy can help strengthen your bond, improve communication, and address conflicts in a supportive environment.
  4. Family Therapy: If family dynamics are causing tension or conflict, family therapy helps to foster understanding, improve communication, and resolve issues together.
  5. Mindfulness-Based Therapy: If you need help managing emotional reactions or want to cultivate more calm and awareness, mindfulness and acceptance-based therapies could be a great fit.

During our sessions, we can discuss your specific needs and explore the best therapeutic approach to support your healing and growth.

EMDR (Eye Movement Desensitization and Reprocessing) is a therapeutic approach designed to help individuals process and heal from trauma, distressing memories, and negative beliefs. It involves bilateral stimulation, typically through guided eye movements, to help reprocess traumatic experiences in a way that reduces their emotional charge and helps integrate them into a healthier perspective.

EMDR might be right for you if you’re struggling with symptoms of trauma, PTSD, anxiety, or past experiences that continue to affect your present life. It’s particularly effective for processing painful memories and emotions in a safe and structured manner. If you feel that past experiences are holding you back or causing emotional distress, EMDR can help you reframe those memories and find a sense of relief.

During the process, your therapist will work with you to identify specific memories, helping you reprocess them while you focus on the eye movements or other forms of bilateral stimulation. If you’re unsure if EMDR is the right fit, your therapist can discuss whether it aligns with your goals and needs.

Cognitive Behavioural Therapy (CBT) and Dialectical Behavioural Therapy (DBT) are both evidence-based therapies, but they have key differences in their approaches and goals.

CBT focuses on identifying and changing negative thought patterns and behaviors that contribute to emotional distress. It is structured and goal-oriented, helping individuals recognize how thoughts influence feelings and behaviours, and teaches strategies to replace unhelpful thinking with healthier patterns. CBT is effective for treating anxiety, depression, stress, and various other mental health conditions.

DBT, a type of CBT developed for individuals with intense emotions, is specifically designed to help manage emotions and improve relationships. It emphasizes the balance between acceptance and change. DBT incorporates mindfulness techniques, emotional regulation, distress tolerance, and interpersonal effectiveness skills to help individuals cope with overwhelming emotions and improve their social interactions. It is particularly helpful for people with borderline personality disorder, self-harm behaviours, or emotional dysregulation.

In short, while CBT focuses on changing thought patterns and behaviours, DBT integrates mindfulness and focuses on accepting and managing emotions, especially for those with more intense emotional struggles.

Trauma counseling and stress counseling both aim to help individuals cope with difficult emotions and experiences, but they focus on different aspects of mental health:

Trauma Counselling: This type of counseling specifically addresses the emotional, psychological, and physical effects of past traumatic events, such as abuse, violence, attachment wounding, accidents, or natural disasters. It helps individuals process and heal from traumatic memories, often using techniques like EMDR (Eye Movement Desensitization and Reprocessing) or trauma-focused therapy to reduce the emotional charge of these experiences. The goal is to help individuals understand how trauma affects their present life and to guide them toward healing, safety, and emotional regulation.

Stress Counselling: Stress counselling focuses on helping individuals manage the day-to-day pressures and challenges of life, such as work-related stress, relationship conflicts, or financial worries. This therapy involves learning coping strategies, relaxation techniques, and how to set healthy boundaries to reduce the impact of stress. While stress can sometimes be linked to trauma, stress counselling is often more focused on practical tools for managing stress in the present moment, rather than processing past traumatic events.

In summary, trauma counselling is specifically designed to help individuals heal from the long-term effects of traumatic experiences, while stress counselling focuses on managing the pressures of daily life. Both types of counselling can complement each other depending on the individual’s needs. 

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Take the first step towards a healthier and happier you. Reach out to us today and begin your transformative journey.

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Take the first step towards a healthier and happier you. Reach out to us today and begin your transformative journey.