Frequently Asked Questions

Can I book an Intake Session?

You can book a free 15 minute consultation to determine if this service is right for you.

How do I pay my bill?

Payments will be inquired trough Jane online booking system.

Do you have direct billing?

We do bill directly for the clients with ICBC claim. Unfortunately, in all other cases, we are not able to claim your insurance for you. We provide insurance receipt after each session which you can submit to your insurance provider for reimbursement. Please contact your insurance provider to make sure our services are covered.

Do you provide online or telephone sessions?

Our service is offered in-person and online, Online sessions are provided through secure platforms for video counselling.